how to track a product on ebay To track a product on eBay, you can use the tracking number provided by the seller. Once the seller ships the item, you’ll receive an email with the tracking details. You can also track your eBay purchases by going to the “My eBay” section of your account and checking the “Purchase History.” From there, you can view the tracking information and follow the package’s journey through the carrier’s website. eBay also provides an order tracking feature on its mobile app.